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The following stakeholders have been involved in the development of Ryan's Rule: Since 2011, Patient Safety and Quality, Clinical Excellence Queensland, has led extensive and ongoing collaboration with key stakeholders, consumers and the Saunders Family in the development of the Ryan's Rule process and associated resource material.

Ryan’s Rule audio (Queensland Health Asset Library).

Ryan’s Rule for people with a disability transcript.

Hospital staff can help you lodge a complaint or you can visit the Queensland Health website. Ryan’s Rule is not for general complaints. It is only used whilst the patient is in hospital or receiving care via a Hospital in the Home service.

Ryan’s Rule should only be used for concerns related to the patient’s condition getting worse or not improving as expected. Ryan’s Rule brochure-Aboriginal and Torres Strait IslanderĬurrently there are 164 sites across all Hospital and Health Services in Queensland using Ryan’s Rule. Once the rule is enacted, a nurse or doctor will undertake a Ryan’s Rule clinical review of the patient and the treatment they are receiving.

Step 3: Phone 13 HEALTH (13 43 25 84) or ask a nurse to phone for you, and request a Ryan’s Rule Clinical Review.

If you are not satisfied with the response, go to the next step.

Step 2: Talk to the nurse in charge of the shift.

Step 1: Talk to a nurse or doctor about your concerns.

The Ryan’s Rule escalation process is as follows: In light of his death, the Department of Health made a commitment to introduce a patient, family, carer escalation process (Ryan’s Rule), to minimise the possibility of a similar event occurring. When Ryan’s parents were worried he was getting worse they did not feel their concerns were acted on in time.

Ryan’s Rule has been developed in response to the tragic death of Ryan Saunders, who died in 2007 from an undiagnosed Streptococcal infection, which led to Toxic Shock Syndrome. Ryan’s Rule applies to all patients admitted to any Queensland Health public hospital-including the emergency department-and in some Hospital in the Home (HITH) services. Ryan's Rule is a three step process to support patients of any age, their families and carers, to raise concerns if a patient’s health condition is getting worse or not improving as well as expected.

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